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Nabi Buksh Law Concern Faisalabad, Court Case Lawyers
Best legal services in Faisalabad

Nabi Buksh Law Concern Faisalabad


We are dealing all cases related to Family Courts, For details Please Visit Our Family Court Services Page.

We have advocates that are very much experienced, hardworking and skillful for cases related to Civil Courts, For details Please Visit Our Civil Court Services Page.


Under the category of civil cases we are well equipped of cases related to immovable a fixed property cases from either side of a civil suit, Sale and Purchase of Property with minimum taxes is our skill, all matters, including usage of property in any manner with transfer of ownership or use of property with or without ownership rights, For details Please Visit Our Property Services Page.

+92-300-421-8121


Find the best lawyers in Faisalabad

We don't claim to be best in the town but our clients claim and consider us best law firm in Faisalabad. it as they have experienced our truthful approach towards the profession of law here in Faisalabad.

Attorneys

We have best attorneys to deal with all types of court cases, our legal services are worth due to our professionalism in almost every field of practice of law.

Advocates and Law Firms in Faisalabad Pakistan top Lawyers

There are many but our straight forward professional conduct has no example in almost all the region regarding practice of Law.

Lawyers in Pakistan Find the Best Lawyers in Faisalabad Pakistan who specialize in Family Laws

Cases related to Family courts are always complicated as these cases are related to the persons not visiting courts normally.

Immigration

We all for it regarding laws of immigration, however we are not travel consultant but providing legal awareness about laws of various countries is our service.

Agency Laws

We to deal with agency laws is always worthy.

Alternative Dispute Resolution lawyers

ADR is the need of time due to extra burden and undue rush in the courts which definitely causes adjournments and delay is disposing of cases and matters.

Arbitration

We are arbitrators to provide facility to make out of court settlements, we can give legal counseling to our clients to find out the benefits by staying away from legal formalities.

Aviation Law

Aware about aviation laws is need of time, we provide information about these laws.

Banking Law

We also cover legally Taking Loans and recovery of loans through legal process and procedure of banking courts

bankruptcy

is so common but we have solution to declare it and manage the matter in favor of our clients.

Business Law

Different agreements and memorandums are being prepared by us with professional advice upon each and every word of statements and writings.

Child Support and Custody

We are impressed with child custody law services, so we do this practice here in Faisalabad courts to ensure meeting and custody rights of our clients, we also try interim custody of special days and holidays or vocations.

Civil Litigation

is a technical task and we have legal advisors with decades of experience in the field of civil law practice.

Commercial Law

We practice and provide information regarding commercial laws of Pakistan.

Computer and Software laws

Cyber crimes is the new type of crime and being committed against citizens, we can initiate litigation to ensure online security for the future for our clients.

Construction Accidents

For laborers we provide this legal service to ensure security of their jobs and salaries.

Contracts

We prepare all types of legal contracts for our clients and also provide information about laws related to various contracts including sale and purchase of moveable and immovable properties.

Copyright lawyers

We prepare documents and ensure business security for our clients here in Faisalabad.

Corporate Finance

We are specialists in corporate laws and practice in the court of law regarding businesses and documentations of businesses.

Corporate Taxation attorneys

We are Tax specialists as we offer to generate National Tax Number, Sales Tax number, filing tax returns and dealing with tax notices.

Criminal Defense

Practicing criminal law is our main field of practice in criminal courts of the city, starting from the cases of theft till the murder cases, regarding bails and trials of all criminal cases either for defense of prosecution (complainant side).

customs

We are not clearing agreements but we provide legal security regarding cases related to custom.

Discrimination


Divorce


Domestic Violence


Drugs and Narcotics


It is related to family court but it is also a criminal case in its nature.

E-Commerce

It is one of our legal service, we care for our client's professional interests after issuing an international notice.

Education Law

Schooling and teaching are essentials of the society, we give them legal cover regarding jobs of teachres and education of students.

Employment and Labor

It is great job to done by us to secure jobs of labor and provide them facilities which are part of their contracts or part of the law and rights of labors.

Entertainment Law


Environmental


Family Law


Food and Beverages

People making us smile are always an asset of a society, so we prepare documents of contracts and ensure their jobs and other rights.

Fraud

It is a crime against persons and state, we offer our services regarding defense and prosecution (complainant side).

Gaming Law


Registrations as patents and security of earnings of our clients who produce or purchase games.


Health Care

Litigation regarding Health care commission is part of our legal practice.

Human Rights

In constitution of Pakistan ensures lots of rights for regarding basic human rights.

Import and Export

Imp-ex id the bone of statue in the city of textiles, we prepare documentations for import & export and offer our legal services to let out clients get leave and lisence of import and export.

Insurance Defense

Insurance is a contract frist of all, we can review and infringments in rights of our cliets and can arrange legal remedy for them.

Intellectual Property


Islamic Law


Joint Ventures


Landlord and Tenant Law


Lemon Law


Media


Nonprofit Organizations


Offshore Services


Oil and Gas


Patents


Personal Injury


Personal Property Law


Pharmaceutical


Real Estate


Securities


Sex Crimes


Sexual Harassment


Taxation


Tourism and Travel


Trademark


Faisalabad Courts


Utilities


Workers Compensation & Wrongful Death.

You can Contact US in various manners

A habit is an acquired behaviour pattern regularly followed until it has become almost involuntary; it is a result of repetition.Over the past 25 years I have visitedhundreds of small law firmsthroughout seven different countries. I have been fortunate enough to speak to the successful, the unsuccessful, the happy and the not so happy! This has seen me uniquely placed to understand what makes for a successful small law firm.If you are frustrated at the situation in your firm, planning a start-up, or have an entrepreneurial instinct toimprove your firm, I believe that implementing these 11 habits will see you succeed.As is so often the case, it is likely that most of the habits on this list will seem like common sense. But that makes sense! Because these are the very things we tend totake for granted, rather than make our focus.Included in this Whitepaper are checklists for each habit. Building a successful small law firm requires thought and planning, but above all it requires action. The Checklist is your tool for doing this.A common lament, usually from non-lawyers but often from lawyersthemselves, is that lawyers are poor business people. What is notsufficiently recognisedis the entrepreneurial nature of almost every small law firm. To me ‘my firm’ and ‘legal entrepreneur’ are the same thing. The women and men who own and run small law firms don’t have anyone to assist them financially. Many of them start practice as solosor junior partners with very little. They rely entirely on their own skills and determination, not just for success, but for survival. They (that’s you!) are courageous entrepreneurs and in my opinion should be thought about as such.Just like every othercategory of small business, a small percentage become large firms, a small percentage go broke, and the majority earn a living out of their firm, usually for many years, but without building a valuable asset. These small law firms provide the bedrock of small business in our societies. Apart from helping clients with the law, they are increasingly having to play the role of alternative dispute resolvers as the role of the church and its influence on values diminishes in our society. Small law firms are increasingly important to maintain the fabric of our civilisation.It can also seem that regulators pick on small law firms and that small law firms are the firms that bring the profession into disrepute. Given that 89% of all law firms are small law firms (of 1-5 partners), itmakes sense that this would be the case. Like all small businesses, they are under-resourced. Many lack training in business or even rudimentary bookkeeping skills. Despite these challenges, most small firm lawyers I have met are genuinely dedicated to the calling of their profession –to help people in need. These under-trained and under-resourced lawyers generally persevere and survive. I am offering these 11 Habits to help small law firms become more successful.To succeed, you need to find thepeople in the firm keen on progress (they will be the ones who complain about poor equipment!). Get them on your side.The evolution of software over the past 30 years has enabled those of us with an interest to develop solutions to help the owners of small law firms become better leaders and build more successful firms. Our software captures and systematises these management lessons so that you don’t have to learn them. Just the act of using the software properly will transform your business building capabilities and your firm.Introducing change is hard. I think it unrealistic to expect that you could create all these habits in your firm overnight or even simultaneously. But if you make a start and keep working on them, using the 11 Habits Checklist, you will be amazed at how the fortunes of your firm will transform.HabitOne -They decide to be efficientLarge law firms, charging corpo-rations and government by the hour, are rewarded for inefficiency. I once showed a partner in a large firm howdocument automation could dramatically reduce the amount of time taken to produce a standard commercial lease. His response was ‘why wouldI want to do that?’.Successful small law firms, with extremely price sensitive private clients, understand that their very survival depends upon efficiency. Without efficiency it is possible to survive working every night and probably weekends too, but a competitive and impressive law firm needs to be efficient.I have made a commitment to putting ‘efficiency’ as the number one habit. Despite the importance of the other ten habits, unless thePrincipal Lawyer in the firm makes a personal commitment to efficiency and is prepared to lead and cajole the others to follow, success cannot really occur. Only a few brilliant lawyers in specialised niches can charge day rates high enough to trump efficiency. This does not apply to the overwhelming majority.Contrary to arguments that time is better spent lawyering for clients than worrying about efficiencies, from my observations it is impossi-ble to ‘lawyer’ confidently and well in a disorganised and inefficient environment. You also have an inbuilt competitive disadvantage against all the firms who are efficient.Technology provides tremendous –but often unharnessed –opportuni-tiesfor you to create the most efficient and successful small law firm in your area.Most lawyers seem to think that putting effort into compliance and bookkeeping is a good place to start. Consider this: bookkeeping is typically done by one, usually non-billable person in a small firm. Revenue is generated by lawyers. It therefore makes sense to make them as productive as possible and to give them the tools to provide wonderful client service. Start with the lawyersACT!1.Brief your lawyers on your plan and goals2.Select the area where tech-nology can instantly provide the biggest productivity boost for your lawyers3.Identify staff to help with the project (outside consultants will never get as good a result as your own people)4.Find the software needed to have maximum impactHabitTwo -They enjoy practising lawIt is said so often that it barely merits repeating, but you can’t succeed doing what you don’t enjoy. The lawyers running and working in successful small law firms enjoy what they do. They have organised their firms and have made conscious choices about the work they want to do, the clients they enjoy working with and who they prefer to work with. They are not stressed.From my observations there are five major causes of stress, each of which needs to be managed:•Practising law in areas outside their area of expertise;•Setting unrealistic prospects of success in litigious matters;•Generally disorganised office and client files;•Not making clear financial arrangements every time instructions are accepted;•Feeling like they are not building anything of value.These problems are caused by a very commonly held view that 100% of time needs to be spent on client related billable work in order to succeed. This is nonsense. Time needs tobe set aside to lead the firm, to manage firm affairs, to meet regularly with staff, to learn and to work on practice development. The leader probably needs to spend 20% of her/his time on this, otherwise the whole business will suffer.I have also found that these successful small law firm managers recognise the important role small law plays in our communities and tend to be proud of the role they play in upholding the rule of law and helping people when in need. In short, they like the choice they made to go to law school and read law.ACT!1.Do law that interests you2.Set realistic expectations, particularly in civil litigation3.Organise your client matters with a good case management system4.Have clear Retainer and Cost Agreements for every matter5.Set asideat least 30 minutes perday to work on business development, people, systems, clients and potential clientsHabit Three -They employ smart people and treat them really wellYour staff will be your biggest single expense other than yourself. It just does not make sense to treat staff badly, and yet in so many firms staff are undervalued and often abused by stressed lawyers. The successful firms I visit all treat their staff well. By this I don’t just mean pay them well (although they frequently do because they are successful and can attract better people), they treat them well in their interactions. Their staff have good chairs, up-to-date equipment and clean work areas. Their staff are cheerful and what is important is the impression this makes because cheerful and motivated staff do better work, will attract new clients and will recommend you to their friends.Finding the right people is crucial. Successful firms tend to be very discerning in their people choices and don’t hold on to staff out ofmisplaced loyalty or fear of dealing with underperformance. Unfortunately, sentiment must be put aside if you are building a business. It is obvious when it exists and it drags everyone else down. The leaders of these firms know that every staff member who doesn’t fit in or is underperforming is costing money and probably damaging the firm’s reputation as well.Perhaps the biggest difference between the successful and unsuccessful is the attitude to staff training. A partner in a firm once said to me that he did not want to spend money on training staff because the investment would be lost once the staff member left. Unfortunately, this attitude is quite common. What a waste of people and their talents.The more you train your staff the more they can do for you.Most people love being given more responsibility and clearly the more work you can delegate to lower cost lawyers or support staff, the more profitable your firm will be. So many small firms try to operate without trained bookkeeping help. Modern systems mean that very few firms need full time bookkeepingservices, and most paralegals are perfectly capable of being trained in basic client accounting. Despite this, firms put their very existence in peril by not arranging even basic bookkeeping training for themselvesor their staff.Providing your staff with the very best tools for them to do their job will ensure they are happy and effective employees. This applies to both hardware and software technologies. You simply cannot attract or keep great young lawyers and other staff unless you provide them with the best tools. Imagine a construction company that still had their builders cut all their materials with hand saws. How successful doyou think that construction company would be? Who would want to work for it?Technology has become so cheap that any firm can afford the best systems. It is overcoming inertia and change that is hard. Your staff are itching to use the best systems because it will make them more valuable to you.ACT!1.Organiseregular training for your staff2.Recruit the very best people you can find and afford3.Provide a comfortable chair for everyone4.Provide clean work areas5.Encourage staff to take on more responsibility6.Provide the best tools for them to do their jobHabit Four -They have selected the areas of law they like and focus on themIn small law, particularly if starting out, there is the temptation to do any work that walks in through the door. I understand the imperative of simple financial survival, but success requires choices. It is hard to build a reputation today as a generalist unless you perhaps have a monopoly in a region; the law is increasingly complex, it is risky; you want to provide great legal advice which requires some specialisation, and you also needto manage your risks.A major cause of stress for lawyers is accepting instructions in areas of law in which they are unfamiliar. It probably also leads to lots of bad advice and bad outcomes for clients.The successful firms:•Develop deep expertise in defined areas of law thereby supporting higher professional fees;•Select areas of law that sit together comfortably, e.g. resi-dential property, estate planning and probate and family law;•Create a great reputation for that work thereby attracting more work;•Ensure their marketing is aligned with the services they provide;•Have research materials availableto help in their specialisations;•Mentor young lawyers (and paralegals), constantly improving the skills of those around them.It is of course possible to take a specialisation too far. One of the great advantages that the legal profession has, is that it is possible to build a very recession proof business. Relying too heavily on the property market is a classic case. In good times the temptation to just specialise is enormous. But even a slight slowdown in the property market can be devastating. Good firms don’t expose themselves in this way; these firms make sure they have multiple revenue streams to cushion them when the economy changes by practisingin areas of law that will be counter-cyclical, or which are consistent irrespective of economic cycles.The most successful firms during the economic downturn of 2008 were able to slightly change their business by continuing to work in their specialist areas, just in a different way. For example, if they practiced real estate, they focussed on foreclosure work. If they specialised in family law, they acknowledged the increase in divorce rates that comes with economic stress and changed their systems to be more efficient.It is essential that you think strategically about these choices so that your firm will prosper and grow in both good times and bad. Once chosen, focus all your marketing and training on the selected areas of law. Your reputation will build, and the work will follow.ACT!1.Carefully select the areas of law in which you want to practice2.Combine areas of law that mutually support each other3.Cross-sell your services4.Invest in the software, content systems and research materials that enable your staff to do work for you reliably5.Train and delegate as much as possible to junior staff6.Strategize creative ways to insulate your business against a recession by continuing to practice your favourite areas of lawHabit Five -They dedicate time to building the firm as a businessThe leaders of successful firms understand that building a firm takes time. It is the leader who must do this. In many small firms the principal is often the largest fee earner and the chief rainmaker. But from the observations I have made over the years, these leaders seem to get more done by delegating work effectively and setting time aside to work on their firms. Lawyers I have spoken to have suggested dedicating 20% of one’s time to building the business.Firstly, it’s important to realize that relying on word of mouth to build a business is not a good strategy. Itisessential that you build a reputation, but to build a business you need to take action. It is not enough to think you can get away with a bit of marketing, although you do have to do that. The leaders of successful small law firms all realize that they have to properly package and sell their services.For many lawyers the word ‘sales’ is an anathema. But this issue must be confronted. You can’t sell anything without understanding sales. If you want more clients and matters, you need to sell your firm.Successful firms ensure that there is constant alignment between the legal services offered, what their marketing material says, and what they and their staff say when they are actually selling the firm’s services.It is this alignment and consistency of messaging that builds a powerful reputation. It also quickly makes it much easier for everyone to stay on message.These firms treat their clients verywell. Because they are empowered and happy, clients take notice and will prefer bringing work to your firm.These leaders pay particular attention to:•A vision which they share with their staff and clients. There is an aphorism that if you don’t know where you are going then you aren’t guaranteed to get there! Successful firms have a clear vision for what they are building;•Employment Policies;•Staff skills and happiness;•Billing processes (from start to finish);•Client satisfaction with the quality of service;•Marketing.They also ‘know their numbers’. They count everything. A good practice management system will help with this, of course, but it’s very much a habit. For example, they will track how many new clients they get per month and what the average client is worth, how many new matters they get per month and what the average matter is worth.ACT!1.Have a vision and share it for your firm and all your staff2.Adopt encouraging employment policies and practices3.Understand your cash flow and working capital requirements4.Provide quality service and listen in particular to disgruntled clients5.Have a coherent and consistent marketing planHabit Six -They are early adopters of technologyLike it or not, if a firm does not keep up with technology, it will quickly become uncompetitive. Imagine for example a firm that perhaps stuck with typewriters. There is just no way that such a firm could be competitive –it would have too many people and be too slow. It would also not be able to attract great staff.The technology shift to mobility and cloud computing is arguably as far reaching for small law firms as the shift to computers was 30 odd years ago.Leaders of successful firms are always looking for ways to provide better quality of service more efficiently, and at a lower cost. In this way they stay ahead of their competitors and quickly gather clients from the firms that don’t adopt advanced technology. These firms focus on: Having a single database of information for their firm;•Having their productivity sys-tems (practice and case management) and legal account-ing and trust (client) accounting in one application. It is just too inefficient and expensive to try to bolt applications together from different suppliers;•Have libraries of highly auto-mated legal forms, letters and agreements to maintain con-sistency and produce accurate documents quickly without needing special typing skills;•Record every activity as they go (whether they time record or not) so that they can bill accurately while complying with their legislated record keeping obligations;•Using a compliant trust (client) accounting system complete with all the features they need. Trust accounting is easy if you have a good system and your staff just use the system! Compliance then becomes a natural consequence of running a firm well;•Knowing their numbers.By running their operations on a low-cost, cloud-based system, tech-savvy law firms can use Smartphones and Tablets for mobility and save thousands of dollars otherwise wasted on traditional IT infrastructure and expensive IT support.In summary, firms that embrace technology early steal a lead from their competitors. Firms that don’t ever embrace technology tend to merge into firms that do -or worse, go broke. I have seen this repeatedly over the years.Finally, the leaders of these firms don’t compromise with staff resistant to change. If partners, lawyers and staff don’t want to use technology, they replace them.ACT!1.Do you have a single database? i.e. one version of the truth?2.Do you have a great library of automated legal forms that you don’t need to keep up to date?3.Can you easily record every attendance with full descrip-tions on every device?4.Can you reliably bill as soon as you are entitled to, trusting the data you entered when you recorded the activity?5.Does your trust (client) account-ing system enable you to comply with regulations and provide your clients with a reliable and safe accounting service?6.Are you running your firm with the best cloud-based mobile technology?Habit Seven -They confront the challenges of getting paid and solve themDespite the popular impression (and misconception) of fee-hungry lawyers, many lawyers find it very uncomfortable discussing money with clients. This may be due to a fear that the client will decide not to proceed if told the truth about costs.Sadly, these lawyers usually condemn themselves to lives of stress.The leaders of highly successful firms confront these money challenges head on. To do so:•They ensure that there is an appropriate Retainer or Engagement/Costs Agreement in place for every matter AND that it is signed. Good systems make this easy;•Whenever possible they get a deposit from the client, ideally sufficient to cover the next 30 days of work;•Where appropriate they set monthly payment arrange-ments from the start of a matter so that bills never get out of hand;•They make sure that the firm then does precisely what the Retainer Agreement says it will do regarding billing and payment, which may mean ceasing work beyond the scope of the Agreement;•They immediately provide a revised Retainer/Cost/Engage-ment Agreement when the scope of work changes;•They make sure that every activity of every lawyer is contemporaneously recorded into a system so that they can manage their matters properly, bill accurately and comply with their professional obligations. This needs mobility and discipline;•They bill regularly for small amounts, never letting the debt get out of hand;•They then make sure that every matter is billed as soon as the firm is legally entitled to bill, and request retainer top-ups if necessary;•They DON’T operate under the illusion that WIP is income -it needs to be billed. It is amazing how common this problem is, and a major cause of dissension amongst partners;•They make sure that the same rules apply to every lawyer in the firm, irrespective of seniority;•Most importantly, they stop work if the client stops paying without making alternative arrangements –for example, to pay by instalments. The above list seems pretty obvious. Why then do lawyers find it so hard? I think it is because so many of them have poor systems, making the act of billing a personal rather than a necessary firm activity. With good time recording and billing systems, it becomes easier to explain and de-personalise the process, removing the idea of fee earner discretion –clients know that they need to pay, and should simply know how much and when.There are some astonishing figures on the % of matters proceeding without a signed Retainer in place. With a good system this should bestandard using automated templates for each Matter Type recognising all the subtleties of practice in the different areas of law.These firms:•Charge more;•Get paid faster;•Have less stress; and•Have lower working capital requirements because of it.If you choose to introduce just one habit to get started, make it this one. It will act as encouragement to do the rest.ACT!1.Put standard Retainer Agree-ment arrangements in place for all matters2.Update Retainer Agreements immediately upon any change in the scope of work3.Establish a regime where every task done is accurately recorded on the go4.Organise to bill regularly for small amounts in every matter5.Make sure you bill as soon as you are entitled to6.If you are not paid on time –stop work!Habit Eight -They have standard processes and procedures in place for all mattersUnfortunately, so many small law firms are badly organised. I walk into their offices and there are physical files in piles on cabinets and frequently even littering the floor. They will say this shows how busy they are, but it really just displays how disorganised they are. Because the physical disorganisa-tion has a massive negative impact.Consider this simple scenario.A client phones you.Scenario 1Your files are everywhere. The first thing you do is say “let me find your file”. The second thing you say is “I cannot find your file right now; can I call you back?” And the story of inefficient and poor service goes from there.Scenario 2You instantly locate the electronic matter in your computer system using the client name, matter name or file number. You have the financial status of the matter and allincoming and outgoing corre-spondence immediately available to you.Within 20 seconds, you can start usefully helping your client, doing the work you love –work the client wants to pay you for.Unfortunately, Scenario 1 is far more common than Scenario 2.In successful law firms Scenario 2 is standard. Anything less is afailure. And it is possible in or outside the office. These leaders understand that organisational chaos:•Is inherently inefficient;•Creates and elevates risk;•Creates unnecessary stress for lawyers;•Does NOT impress clients;•Results in a firm making lessmoney.So the leaders of these firms make sure that the systems and procedures needed for the administration of the office and the administration of every matter are implemented throughout the firm. They make sure that anyone can pick up a matter and understand it because the firm has a standard approach to everything -even the way information itself is stored in both paper and electronic files. The certainty that organisation brings to administrative processes then allows the lawyers to spend all theirtime doing law, not doing clerical work incredibly badly. This removes stress and allows them to enjoy the practice of law more. Their clients notice this and are inspired by the organisation and focus that they witness.There are key things to be organised, some of which I have mentioned previously, but which are so important that they deserve greater attention because it is what successful small law firms do.1.There is only one database of client and matter information for every client and matter. You cannot be efficient if your starting point is always wondering if the data you are looking at is accurate and up to date. This requires a good software solution that combines time recording, document production and management, legal and trust accounting, and billing in one integrated application. If you do just one thing to get organised, do this.2.They have one way of opening a new client file and apply that method to every member of staff and every client file. There are no exceptions.3.All standard documents are electronically organised and easily available. This saves you from searching manila folders for the relevant information.4.All information about a matter can be accessed instantly.5.They can share matter infor-mation including documents with clients online.6.They use plain English in all communications, going to great pains to ensure communication is understood.7.They have standard billing procedures that are adhered to religiously.ACT!1.Figure out where in your firm negative client interactions are happening2.Fix these issues with good software and procedures3.Make sure your staff are trained, have access to and onboard with these procedures4.Watch the repeat and referral business roll in!Habit Nine -They make compliance a natural consequence of running a firm well.The leaders of successful small law firms implement systems with standard procedures, processes and checks and balances to ensure that compliance is a natural consequence of running a firm well.There are professional rules relating to:•How a fileis run;•How the lawyer conducts her/himself;•Client (trust) money.In well-run firms someone is responsible for ensuring that the firm will comply with the rules as well as common sense.These firms ensure that research material is available when needed and guidance (rancour-free men-torship) is available and provided when needed.They also ensure that performance is routinely reviewed.They have systems for managing client (trust money) that do not require any complicated bookkeep-ing knowledge. Just honesty.In my opinion, the Solicitors Regulatory Authority in the United Kingdom has created a regime that combines discipline and common sense and might be a good model for other jurisdictions to adopt.Every law firm is required to appoint:•A Compliance Officer Legal Practice (COLP); and•A Compliance Officer Financial Affairs.In small firms these roles are often held by the same person. Respon-sibilities are clearly articulated and involve submission of an annual compliance report and to report any possible transgression betweenreports. Having a structure within which to operate makes it a lot easier for a leader to manage. Requirements are known. Behav-iour is monitored.Successful firms use modern systems and manage their firms diligently. They do not face stressful disciplinary proceedings for failing to comply with ethical or regulatory compliance.By running the firm well, compliance becomes a natural consequence, not a burden.ACT!1.Make sure each staff member has access to research and guidance materials2.Put a staff member in charge of ensuring and reporting on compliance issues3.Conduct random file reviews4.Conduct random client (trust) account checks5.Review compliance reports as a team and take suggestions to improve complianceHabit Ten -They become experts in customer serviceI once walked into a law firm as a potential client and waited in the reception to meet my new lawyer. He collected me 15 minutes late. He did not shake my hand in greeting or introduce himself properly. He then walked in front of me into the conference room.Before I sat down my decision had been made and I was on my way pretty quickly.On another occasion I went to have a copy of my passport Notarially Certified. I was shepherded into a room and a lawyer (a partner) appeared, did not introduce herself, did not ask me why I was at her firm and the only positive thing she said to me was ‘that will be GBP20.’You could not make this up!Needless to say, the habits of successful small law firms are the opposite of these two experiences of mine. The bedrock of customer service is just one thing -communication.The lawyers running successful small firms effectively embed obsessive customer service throughout the culture of the firm. They are specialists in communication. From the moment the clients walk through the door until the matter (no matter how big or small) is completed, they keep the client fully and repeatedly informed about the progress of the matter. By doing so, they consistently demonstrate how the firm values the client.It is so well known that referrals from happy existing clients comprise a law firm’s primary referral source. Yet so many lawyers forget this, and overlook customer service. Successful lawyers don’t.With modern technology itis so much easier to perform all these tasks with quality and frequency.These lawyers also think about new ways of communicating with clients including self-service portals where clients can book appointments, paybills and make deposits, view their matter and comment on documents, complete online onboarding forms and make instant recommendations for you.ACT!1.Show courtesy in every interaction2.Train the lawyers to be ‘nice’3.Keep in constant contact regarding matter updates4.Maintain constant contact with client newsletters5.Provide innovative ways to collaboratively work on matters online, and interact with the firm using self-service portalsHabit Eleven -They understand their financesMost lawyers receive no training in financial management or even basic bookkeeping. Minor courses in Trust (Client) Money accounting do not equip a lawyer to run a business. This is not good.The principals of successful small law firms are different. Without exception, they understand the finances of their firms. If they don’t have a natural aptitude with numbers, they have taken steps to remedy this. The result is that they:•Understand the economics of the firms; AND•Understand the economics of a matter.Running a small firm is no different to running any business. To successfully grow a firm, understanding the sources of capital and effectively managing them is critical.The most important source of working capital for a small firm is the revenue generated from legal work. With stable working capital you have choices. Without it you have stress and uncertainty about the future. The best firms don’t always charge the highest rates, though some may because of the quality of service they provide. Rather, what they do is:1.Ensure that they have a deposit in place to cover initial fees anddisbursements whenever possible;2.Ensure that every activity (in and out of the office) is accurately and contemporaneously recordedeliminating guess work from the activity recording and billing process. A failure to accurately record billable work is the single biggest source of revenue loss in every law firm I have ever encountered);3.Ensure that bills are generated as soon as it is appropriate;4.Ensure that everyone in the firm (without exception, including principals and partners) generates bills using the same system;5.Ensure that bills are actually sent! (Yes. I have seen many generated bills resting peacefully on desks and window sills in offices of lawyers);6.Make it easy for clients to pay using modern online payment methods;7.Follow up debt to ensure it is paid on time.With a good understanding of revenue, these excellent firms also understand which matters are profitable. This also means they need to pursue profitable work or accept that unprofitable work is a marketing expense. Measuring matter profit is not easy. By keeping accurate time records for every matter (whether billable or not), they are able to measure the time spent against the amount charged, and then measure it against the base cost of the lawyer providing the legal advice. In this way they can adjust their charge rates as needed to achieve the desired profitability level.Maintaining the firm’s charge rates requires a deep understanding of the value of the services being provided and the means of the client base being serviced.Successful firms take the time to work this out.It is true in business that no-one has ever saved their way to success, and these firms don’t. But they are obsessive about understanding and maintaining cost control. They are particularly careful about managing disbursements. These costs are so easily incurred, and yet, in the absence of discipline, so easily overlooked when billing. This can risk converting a client cost into a firm expense.These firms have also moved away from only looking at their financials as historical ‘how did we do last month?’ documents. It is remarkable how many firms still try to run this way.Successful firms monitor perfor-mance daily through automatically generated performance reports. Instead of being historians, they can immediately identify issues regarding lawyer performance and client delinquency as soon as a problem appears and do something about it early. This creates a well-run and financially efficient law firm.ACT!1.Understand the finances of the firm2.Understand the profitability of different matter types3.Ensure that every activity is recorded4.Don’t continue working if bills are unpaid5.Be proactive about managing revenue and costs, stop managing historyTo summarise, these are the 11 Habits of highly successful law firms.1.They are efficient2.They enjoy practising law3.They employ smart people and treat them really well4.They have selected areas of law they like and focus on them5.They dedicate time to building the firm as a business6.They are early adopters of technology7.They confront the challenges of getting paid and solve them8.They have standard processes and procedures in place for all matters9.They make compliance a natural consequence of running a firm well10.They become experts in customer service11.They understand their financesOf course, there are so many other things that these successful firms do. These 11 habits reflect the essence of what I have observed across a broad cross section of firms doing different types of law in different jurisdictions.The injunction though, which we have intentionally repeated throughout this paper, is that you must ACT! Do something. I would enjoy any correspondence on any of the topics raised and even suggestions for additional habits.